FAQs

Fire Cam 1080 FAQs

Fire Cam Mini FAQs

Fire Cam 3 FAQs


Fire Cam 1080

Q: I try to turn the camera on and the light goes out and nothing happens.

A: Make sure you HOLD the button down for 3 seconds, then the camera will turn on.

 

Q: Why is there 2 end caps?

A: The end cap with the hole is a water resistant cap and can be used for firefighting.

This lets the audio thru. The end cap that has no hole is the waterproof cap and can be used underwater to 33 ft. There is very little audio.

 

Q: What is the “handshake” and the “F” switch for on the back of the camera?

A: The “handshake” mode is for vehicle vibration and also makes the image more narrow. The “F” mode is for a firmware update and should be left in this position for the widest angle at 180 degrees FOV when mounted on the fire helmet.

 

Q: When I move or delete the videos on the Fire Cam 1080, it shows that the card is full unless I format the card and zero it out. Is this normal?

A: Yes, you need to format the memory card.

MAC users: When deleting files from your SD card you must empty the trash before removing the SD card or unplugging the Fire Cam 1080. If you do not empty your trash the photo and or video files will not be completely erased from your SD card.

 

Q: I just tested my Fire Cam 1080 with a 8GB Class 2 card and it is choppy…why?

A: The speed of memory card (Class 2) is not fast enough, we recommend Class 6 or 10 Micro SD.

 

Q: I have a brand new 32GB Class 10 card and the camera is not recognizing it and shutting down. What can I do?

A: Please format the card 1st and it will work.

 

Q: The Fire Cam 1080 flashes and shuts down when I turn it on. What is wrong?

A: Please charge the batteries and make sure the Micro SD card is inserted properly. You may also need to format your SD card.

 

Q: How long is the battery life for the Fire Cam 1080?

A: 115 minutes (video non-stop recording) for each battery.

 

Q: Windows 7 gives me an error message with USB “unknown device”. Is there any drive to install?

A: Please insert memory card then turn on the camera (standby mode) and then connect to your PC, this should work

 

Q: My MAC does not recognize my device at all, what should I do?

A: Make sure the mode the cam is set on is “video” which is representing by a little dot. The switch should be toggled to the left. Turn on the device (standby mode) and then connect to your MAC. You should see your device pop up on your desktop.

 

Q: How do I “format” my sd card using a Windows based computer?

A: Plug the device into the computer correctly, go to “My Computer” and right click on the device. There will be an option to format, click it and then follow the steps after that are

prompted. Or you can go to https://www.sdcard.org/downloads/formatter_4/ and download the free SD Formatter.

 

Q: How do I “format” my sd card using an OSX (MAC BASED) system?

A: You will need to run your “Disk Utility” application. There are a couple of ways of running this program.

          Option 1: Click the magnifying glass in the right hand corner and type in “Disk Utility” and it should pop up.

          Option 2: Click on “Go” from your desktop at the top, click “Utilities” then “Disk Utilities”

After you have found the program, simply quick on the storage device to the left of the screen then erase. Or you can go to https://www.sdcard.org/downloads/formatter_4/  and download the free SD Formatter.

 

Q: My Fire Cam 1080 has a solid blue light and it keeps vibrating. The only way to turn it off is the pull the battery from the back, what is the issue?

A: Make sure you have the proper class sd card being used for our cameras (Class 6 or 10). After doing so, please format the card, if this does not solve the issue, please contact your customer support.

 

Q: My videos turned out great, however my audio is lagging behind, or there is none at all, what is wrong?

A: Your codec’s are not up to date properly with your computer. Please update your computer or download VLC Player from www.videolan.org for free.

 

Q: What is the difference between the Fire Cam 1080 and The Fire Cam MINI 1080?

A: The Fire Cam 1080 has a resolution of 1080p whereas the MINI has a resolution of 1080i. The MINI also records in a larger format, thus needing larger memory storage. The Fire Cam 1080 has a little bit of a better image than the Fire Cam MINI 1080.

 

Q: Why does the cam cut my videos in 15 minute clips?

A: This is an auto save feature designed to save any footage during action for “just in case” situations.

 

Fire Cam MINI HD

Q: When I move or delete the videos on the Fire Cam MINI HD, it shows that the card is full unless I format the card and zero it out. Is this normal?

A: Yes, you need to format the memory card.

MAC users: When deleting files from your SD card you must empty the trash before removing the SD card or unplugging the Fire Cam MINI HD. If you do not empty your trash the photo and or video files will not be completely erased from your SD card. Or you can go to https://www.sdcard.org/downloads/formatter_4/ and download the free SD Formatter.

 

Q: I turn the camera on and press the button to record but nothing happens.

A: For the older model you need to wait @ 5 seconds after you turn on the camera, then when the button “flashes”, you can push the button again to record. For the newer model, after you push the button once to turn on, it will start recording automatically within 5 seconds.

 

Q: Why is there 2 end caps?

A: The end cap with the hole is a water resistant cap and can be used for firefighting. This lets the audio thru. The end cap that has no hole is the waterproof cap and can be used underwater to 33 ft. There is very little audio.

 

Q: I just tested my Fire Cam MINI HD with a 8GB Class 2 card and it is choppy…why?

A: The speed of memory card (Class 2) is not fast enough, we recommend Class 6 or 10 Micro SD.

 

Q: I have a brand new 32GB Class 10 card and the camera is not recognizing it and shutting down. What can I do?

A: Please format the card 1st and it will work.

 

Q: The Fire Cam MINI HD flashes and shuts down when I turn it on. What is wrong?

A: Please charge the batteries and make sure the Micro SD card is inserted properly.  Also you may need to format the SD card.

 

Q: Windows 7 gives me an error message with USB “unknown device”. Is there any drive to install?

A: Please insert memory card then turn on the camera (standby mode) and then connect to your PC, this should work.

 

Q: How do I “format” my sd card using a Windows based computer?

A: Plug the device into the computer correctly, go to “My Computer” and right click on the device. There will be an option to format, click it and then follow the steps after that are prompted. Or you can go to https://www.sdcard.org/downloads/formatter_4/ and download the free SD Formatter.

 

Q: How do I “format” my sd card using an OSX (MAC BASED) system?

A: You will need to run your “Disk Utility” application. There are a couple of ways of running this program.

          Option 1: Click the magnifying glass in the right hand corner and type in “Disk Utility” and it should pop up.

          Option 2: Click on “Go” from your desktop at the top, click “Utilities” then “Disk Utilities”

After you have found the program, simply quick on the storage device to the left of the screen then erase. Or you can go to https://www.sdcard.org/downloads/formatter_4/ and download the free SD Formatter.

 

Q: My videos turned out great, however my audio is lagging behind, or there is none at all, what is wrong?

A: Your codec’s are not up to date properly with your computer. Please update your computer or download VLC Player from www.videolan.org for free.

 

Q: What is the difference between the Fire Cam 1080 and The Fire Cam MINI 1080?

A: The Fire Cam 1080 has a resolution of 1080p whereas the MINI has a resolution of 1080i. The MINI also records in a larger format, thus needing larger memory storage.  The Fire Cam 1080 has a little bit of a better image than the Fire Cam MINI 1080.

 

Q: Why does the cam cut my videos in 5 minute clips?

A: This is an auto save feature designed to save any footage during action for “just in case” situations. There will be no delay between clips.

 

Q: My cam starts up but it turns to a solid green light with no reaction?

A: Please take your sd card out of your cam, confirm that it is a class 6 or a class 10 card, format the SD card then try it again. If the issue persists, then contact customer support.

 

Q: When I plug my MINI HD in to charge, all I get is a red light, not a blue light?

A: That is an indication that you are using the wrong charger for the cam and it could potentially damage the cam. Discontinue use and contact support for ordering a new power cord.

 

Fire Cam 3 HD (Discontinued) Troubleshooting

Q1: The camera does not work, what should I do? A: Check if it has power.

A: Check if you inserted the MicroSD card in. 3.Try to change another card or reset it.

 

Q2: It does not charge, what should I do?

A: Try to change another USB cable or AC adapter.

A: Try the reset button.

 

Q3: How do I know the card is full?

A: When you turn on the record function, the blue indicator flashes quickly when the card is full, then camera turns off automatically.

 

Q4: How do I know the power is low?

A: The red indicator flashes quickly, then camera turns off automatically.

 

Q5: No file on the card after recording, what should I do?

A: Format or change the card, try to record again. According to user manual, step by step.

 

Q6: Why the video is not clear enough?

A: Check the lens to make sure it’s clean.

 

Q7:The video and audio is out of step when play on PC, why?

A: Try to play videos by other player, such as VLC Media player and Storm player or update your codecs on your computer. Make sure you have transferred the videos to your computer 1st.  You can also go to our VIDEO page for a step by step operation video of the Fire Cam 3 HD.

 

Q: How do I “reformat” my sd card using an OSX (MAC BASED) system?

A: You will need to run your “Disk Utility” application. There are a couple of ways of running this program.

          Option 1: Click the magnifying glass in the right hand corner and type in “Disk Utility” and it should pop up.

          Option 2: Click on “Go” from your desktop at the top, click “Utilities” then “Disk Utilities”

After you have found the program, simply quick on the storage device to the left of the screen then erase.

 

Q: My videos turned out great, however my audio is lagging behind, or there is none at all, what is wrong?

A: Your codec’s are not up to date properly with your computer. Please update your computer and try again, if this does not solve the issue, please contact customer support to further assist you.

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