Shipping/ Returns

SHIPPING AND RETURNS:

Orders within the United States are shipped by Standard Ground which can take 3-9 business days depending on your location in the US. We will make all efforts to ship your order within 2-3 business days of receipt. We do not ship on Saturdays and Sundays. All orders placed on Saturday and Sunday will be processed that following Monday. During the holidays and Sundays, our order processing time may increase. Fire Cam charges sales tax for orders shipped to Illinois.  Recipients of orders shipped to other states are responsible for complying with state and local tax laws. You will receive an emailed confirmation, if you provided it with your order. Fire Cam ships to PO boxes via USPS.


International Shipping

We ship to the United States and most other Countries. For orders shipped outside of the United States, your order will be shipped via USPS standard mail. Delivery times vary by destination, most orders should arrive within 21 days of shipment. All payments are made in US Dollars. The order total does not include customs duties or international taxes. The customer is responsible for any non-US taxes or import duties which may be levied by local authorities. Please check your countries import and taxation policies before ordering.


Returns

3 REASONS FOR RETURNS:
1. Defective item.
2. Wrong item received.
3. Departmental policy that prevents use of the camera.

*All returns must be authorized. *
To receive authorization for a return, you must contact customer service at firecamservices@gmail.com to obtain a Return Authorization number known as an RA #. Upon approval, an RA form will be emailed which must be completed in full and returned with item(s). All returns that are not exchanged for another item can be refunded only within 14 days of the original purchase date and refund is subject to a 15% restocking fee and the item MUST be UNUSED / NOT DAMAGED and in the ORIGINAL box. If the requested items are not in stock by the time we process your RA, your credit card will be refunded for the value of the items returned to our warehouse to avoid further delay on your request (in which case the 15% restocking fee will be waived). 

Once you receive your RA #, you must ship the item(s) back within 7 business days to receive an exchange or the RA # will become null and void. You will be responsible for the return shipping costs. We do not refund shipping costs on returns and or exchanges.  Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.

 

ALL Fire Helmet Cameras™ are covered under the "Fire Cam Damage" warranty throughout the warranty period. If your cameras components accidentally get damaged in a fire, you are covered for a FREE replacement. This warranty ONLY applies to customers who purchase directly from Fire Cam unless a distributor of Fire Cam otherwise specifies. Fire Cam products are not recommended for concrete training towers or flashover chambers where it could sustain high temps for long periods of time and this warranty will not apply to repeated abuse of the product. We are the ONLY Fire Helmet Camera™ manufacturer and the ONLY company that offers this type of warranty. Please go to www.FireVideo.net and use the Contact Us page.

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